1. Who We Are
FichaFlow is responsible for your information.
FichaFlow ("FichaFlow", "we", "us") runs the FichaFlow website, mobile apps and related services (together, the "Service"). FichaFlow is responsible for the personal information described in this policy.
For any privacy question or request, write to support@fichaflow.com. We may ask you to confirm that the account is yours before we act on a request.
2. Information We Collect
What you give us, what the game records, and what your device sends.
We collect information you give us, information created when you play, and technical information your device or browser sends. We only ask for what we need to run the Service.
Account: email address, username, display name, password (stored only as a secure hash), how you sign in, and, if you use Google, the basic profile information Google shares with us.
Profile and preferences: profile photo, bio, the flag you choose to show next to your name, your country if you give it (used to pick a language), language, time zone, privacy and notification settings.
Game and community activity: tables, matches, scores, rankings, achievements, levels, daily puzzles and challenges, streaks, Fichas and items you earn, clubs, follows, invites, and the names, descriptions and pictures you give clubs and teams.
Messages to us: support requests, bug reports (including any screenshot you attach), feedback, and reports you make about other players or clubs.
Device and technical information: IP address, browser or device type, operating system, app version, language, sign-in sessions, push notification tokens if you allow notifications, logs, and crash and error reports.
How you found us: the campaign or link you arrived from, when one is present.
Camera: a photo of domino tiles, only when you choose to use the scanner.
Your music: songs you pick for My music stay on your device and are never sent to FichaFlow.
3. How We Use Information
To run, protect and improve FichaFlow, and why the law allows it.
We use your information to create and secure your account, run games, rankings, clubs and other features, send the notifications and emails you expect, answer support, keep play fair and safe, and understand how FichaFlow is used so we can improve it.
We send service emails, such as sign-in codes, verification, password resets, security notices and account deletion notices. Unless you turn them off, we may also send product news, tips and invitations to give feedback. Every such email has an unsubscribe link, and you can turn them off in Settings. We may measure whether emails are delivered and whether their links are used.
Several reports about the same account from different players can restrict that account automatically to protect others. If this happens to you and you think it is a mistake, write to us and a person will review it.
If you are in the European Economic Area, the United Kingdom or Switzerland, we rely on these legal bases:
Contract: to provide the Service you signed up for.
Legitimate interests: to keep the Service secure and fair, prevent abuse, fix errors through crash reports, and send you service news. You can object at any time.
Consent: for optional measurement and ad measurement, and for notifications. You can withdraw it at any time.
Legal obligation: when the law requires us to keep or share information.
6. The Domino Scanner
Photos are counted and discarded unless you choose to help train the scanner.
When you use the scanner, the photo you take is sent to an image-recognition provider to count the pips. By default we use it only to answer that scan and do not keep it.
If you turn on Help improve the scanner (off by default), we keep the photos from your scans, together with the score the scanner suggested and the score you saved, in private storage to train and test the scanner. They are never shown publicly or to other players. Turning the setting off, or deleting your account, deletes the photos we kept.
7. Your Choices and Rights
See, correct, download and delete your data, and control what is shared.
In Settings you can edit your profile, choose who can see your profile, stats and rankings and whether you appear in search, manage emails and notifications, turn optional measurement off, see and sign out your active sessions, download a copy of your data, and delete your account. You can turn off push notifications in your device or browser settings at any time.
Depending on where you live, you may also have the right to access, correct, delete or receive a copy of your information, to object to or restrict how we use it, to withdraw consent, and to opt out of the "sale" or "sharing" of personal information described above. To use a right that is not in Settings, write to us. We will answer within the time the law requires, and we will not treat you differently for using your rights.
If you are in the European Economic Area, the United Kingdom or Switzerland, you can also complain to your local data protection authority. We would appreciate the chance to sort it out with you first.
8. Deleting Your Account
Delete from Settings; 30 days to change your mind.
You can delete your account from Settings in the app or on the website. If you can no longer sign in, email support@fichaflow.com from the email address on the account. Step-by-step instructions are at fichaflow.com/delete-account.
Deletion starts a 30-day grace period. Your account is hidden and signed out everywhere, and you can cancel by signing in again or with the link in the email we send. After 30 days the account and its personal information are deleted, including your profile, profile photo, settings, Fichas and items, and analytics tied to your account.
Some information is kept in a form that no longer identifies you, because it is part of other players' history: matches you played stay in their records under your former username, and tables or clubs you created pass to another member or are deleted if no one else used them. We keep a record of the deletion, including the email address and username, for 12 months to handle disputes and show the deletion happened, and email delivery records with the address removed. Backups and logs expire on their normal cycle.
9. How Long We Keep Information and How We Protect It
As long as your account is active, plus what the law or safety requires.
We keep your information while your account is active and for as long as we need it to provide the Service. After that we delete it or remove what identifies you, unless we need to keep it longer to meet a legal obligation, resolve a dispute, enforce our Terms or prevent fraud and abuse.
We use safeguards such as encrypted connections, access controls and secure session handling. No system is perfectly secure, so please use a strong password and keep your devices protected.
10. Where Your Information Is Processed
Mainly in the United States.
FichaFlow's servers are in the United States, and FichaFlow and its providers may access information from other countries where they work. Those countries may have different data protection laws than yours. Where the law requires it, transfers rely on safeguards such as the standard contractual clauses our providers offer, and providers handle the information on our behalf under their own security measures.
11. Children
FichaFlow is for players 13 and older.
FichaFlow is not for children under 13, and we do not knowingly collect information from them. If you believe a child under 13 has an account, write to support@fichaflow.com and we will delete it.
12. Changes and Contact
We will tell you about important changes.
We update this policy when FichaFlow or the law changes. The date at the top shows the latest version. If a change is important, we will also tell you in the app or by email before it takes effect.
Questions or requests: support@fichaflow.com.
Your game, your data.
We collect what FichaFlow needs to run, tell you plainly what it is, and give you the controls to see it, change it and delete it.